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Sharon support
Begin with the documentation. If the issue remains, send the details needed to reproduce it.
Contact support
Include the Sharon version, device model, iOS or iPadOS version, and the screen where the issue occurred. Never send a password, sign-in code, or protected book file.
Email contact@9-pp.comFrequently asked questions
Is Sharon free?
The full reader is free. Optional Sharon Plus and Sharon Pro monthly auto-renewing subscriptions and a one-time 40-page pack are available, and all of them only raise the monthly cloud-reading (OCR) quota.
Which files are supported?
The published release supports EPUB and PDF. Damaged packages or files restricted in a way iOS cannot open may be rejected.
Why can’t I copy from a book?
The title may be protected by Ninth Planet or its provider. Sharon then disables copy and related system services while preserving watermarking and content protection.
Why do open-library results vary?
Results and files come from an external public source, so quality, terms, and availability can change.
How do I delete my account?
Open Account & Privacy in Sharon and choose Delete Account. Read the scope carefully because the identity is shared with connected Ninth Planet services.
Can I restore a deleted personal file?
Sharon does not provide a trash folder or backup service for personal files. Keep the original in a safe location.